Accepted payment methods

We currently accept KNET, Visa, MasterCard for all international and domestic orders.
All payments will be in Kuwaiti Dinars.

Reserve an article.

No articles can be reserved in our online store.

You can, however, contact a store so as to check on the availability of a product and to reserve this where possible.

To find out the contact details of your store, please visit the store section of our website.

Know the stock in stores.

By contacting the customer service team, you can receive information about items in stock at any store across the Toot network, as well as stock information for previous collections.

Moreover, each Toot store is able to view the stock levels available for the entire Toot network. We advise you to directly contact a store who will be in a better position to answer your queries.

To find out the contact details of your store, please visit the store section of our website.

View articles in our old collection.

To view articles in our old collections, please contact the customer service team by email or telephone at: serviceclient@Toot.com , +331 44 88 97 98.

Article availability.

An article no longer appears on the website, why is this?

It is possible that some articles in our online store disappear at the end of the season. These products are removed during maintenance as they are unavailable and will not be in stock until the end of the season.

Items photos.

The fundamental characteristics of articles are indicated in our online store under article specifications. Images, photos and colours of articles for sale may not exactly match the real colours due to the effects of the internet browser and screen resolution used.

Fitting of the products.

To view the corresponding sizes of La Maison Toot products, please visit the size guide information appearing under each product specification.

Customers may exchange or return their purchases within 15 days from the delivery date of order under the following terms and conditions:

• ◙- The goods to be replaced or return are in good condition and can be displayed in it’s cover and label as well as attached to the original purchase receipt.
• ◙- Socks & Earrings are non refundable nor exchangeable.
• ◙- Accessories can be returned or exchanged only within 1 day of the delivery date of the product in condition that it must be unused for hygienic reasons this does not include earrings.
• ◙- Shoes and accessories should be returned with original boxes, placed inside a parcel box when being shipped.
• ◙- You can change any product by choosing another size while taking care of the previously mentioned requirement.
• ◙- If you want to return the order after receiving it intact without damage, the customer bears the cost of shipping through the following shipping company only: TNT provided that the goods to be returned are in their original condition, unused, with their packaging and attached to the original purchase receipt.

For more return and exchange inquiries please contact our customer service via :
Whatsapp Messages only for Returns & Exchange (+965) 97367800

Method of payment & Return “ after product evaluation process

• Credit card / Debit card 3 to 5 business days
• Bank transfer in Kuwait 3 to 5 business days
• International bank transfer 7 to 10 business days