Shopping Help

  • 1- Placing an Order

  • When you place an order through our website you will receive an email from us to confirm the order has been made , this email will contain the order number with other details concerning your order.
    In case of missing / incomplete information our customer service team member will contact you to complete the information.

  • 2- Delivery Time

    • Delivery within the state of Kuwait
    • - Delivery Time is 2 working days of placing the order.
    • Delivery outside the State of Kuwait
    • - Delivery time is 10 working days of placing the order.

  • 3- Shipping Cost

    • Shipping cost within the state of Kuwait
    • - DKD 3 - KD 5.
    • Shipping cost outside the State of Kuwait depends on the weight of the order and the country that the order will arrive in .

Accepted payment methods

We currently accept KNET, Visa, MasterCard for all international and domestic orders.
All payments will be in Kuwaiti Dinars.

Reserve an article.

No articles can be reserved in our online store.

You can, however, contact a store so as to check on the availability of a product and to reserve this where possible.

To find out the contact details of your store, please visit the store section of our website.


Know the stock in stores.

By contacting the customer service team, you can receive information about items in stock at any store across the Toot network, as well as stock information for previous collections.

Moreover, each Toot store is able to view the stock levels available for the entire Toot network. We advise you to directly contact a store who will be in a better position to answer your queries.

To find out the contact details of your store, please visit the store section of our website.


View articles in our old collection.

To view articles in our old collections, please contact the customer service team by email or telephone at: serviceclient@Toot.com , +331 44 88 97 98.


Article availability.

An article no longer appears on the website, why is this?

It is possible that some articles in our online store disappear at the end of the season. These products are removed during maintenance as they are unavailable and will not be in stock until the end of the season.


Items photos.

The fundamental characteristics of articles are indicated in our online store under article specifications. Images, photos and colours of articles for sale may not exactly match the real colours due to the effects of the internet browser and screen resolution used.


Fitting of the products.

To view the corresponding sizes of La Maison Toot products, please visit the size guide information appearing under each product specification.

Customers may exchange or return their purchases within 15 days from the delivery date of order under the following terms and conditions:

  • 1- The goods to be replaced or return are in good condition and can be displayed in it’s cover and label as well as attached to the original purchase receipt.
  • 2- Socks & Earrings are non refundable nor exchangeable.
  • 3- Accessories can be returned or exchanged only within 1 day of the delivery date of the product in condition that it must be unused for hygienic reasons this does not include earrings.
  • 4- Shoes and accessories should be returned with original boxes, placed inside a parcel box when being shipped.
  • 5- You can change any product by choosing another size while taking care of the previously mentioned requirement.
  • 6- If you want to return the order after receiving it intact without damage, the customer bears the cost of shipping through the following shipping companies only: Aramex, Fedex, DHL Express, provided that the goods to be returned are in their original condition, unused, with their packaging and attached to the original purchase receipt.

For more return and exchange inquiries please contact our customer service via :
Whatsapp Messages only for Returns & Exchange (+965) 97367800

Method of payment & Return “ after product evaluation process

  • Credit card / Debit card 3 to 5 business days
  • Bank transfer in Kuwait 3 to 5 business days
  • International bank transfer 7 to 10 business days

SIZE (in cm)

34

36

38

40

42

Chest

82

86

90

94

98

Waist

62

66

70

74

78

Hip

89

93

97

101

105



SIZE (in cm)

XS

S

M

L

Chest

80

86

92

98

Waist

60

66

72

78

Hip

87

93

99

105


Jeans / Throusers / Shorts

SIZE (in cm)

24

25

26

27

28

29

30

Waist

62

64

66

68

70

72

74

Hip

89

91

93

95

97

99

101

SECURE PAYMENT

Knet / Visa / Mastercard

WORLDWIDE DELIVERY

BY FEDEX

Customer service

tootkuwait@gmail.com

EASY RETURNS

15 days to change your mind and receive a full refund