FAQ

How to place a pre-order?

To pre-order an item in our online store, please:

  • Create an account or log in using the "My Account" tab in the top right corner of the screen
  • Select your articles available for subsequent delivery
  • Click "pre-order"
  • Confirm and pay for your order

Once your order is approved, you will receive an order confirmation email.

To track the progress of your order at any time, please visit your account and click on "My Orders". Under this section, you will find details of your orders, and can print your invoices.

  • 1- Placing an Order

  • When you place an order through our website you will receive an email from us to confirm the order has been made , this email will contain the order number with other details concerning your order.
    In case of missing / incomplete information our customer service team member will contact you to complete the information.

  • 2- Delivery Time

    • Delivery within the state of Kuwait
    • - Delivery Time is 2 working days of placing the order.
    • Delivery outside the State of Kuwait
    • - Delivery time is 10 working days of placing the order.

  • 3- Shipping Cost

    • Shipping cost within the state of Kuwait
    • - DKD 3 - KD 5.
    • Shipping cost outside the State of Kuwait depends on the weight of the order and the country that the order will arrive in .
  • 1- How can I pay for my order ?

  • you can pay for your order using your knet , visa , MasterCard through Upay

  • 2- Will I get discount when ordering large quantities ?

  • There will be no additional discounts for larger quantities. However, always keep an eye out for different offers and sales that are often available on our website.

  • 3- which currency is accepted ?

  • We accept KWD.

  • 4- Is online payment by credit card secured ?

  • All our online payment methods are 100% secure.

  • 5- Can I cancel or modify my orders ?

  • As long as the order is not packed yet , you can contact us and we will assist you.

  • 6- Can I see the items somewhere ? Do you have showroom?

  • Yes you can see them . We have showroom in Awtad Center - Basement - shop No. 69 & 70,Jahra - Kuwait

SECURE PAYMENT

Knet / Visa / Mastercard

WORLDWIDE DELIVERY

BY FEDEX

Customer service

tootkuwait@gmail.com

EASY RETURNS

15 days to change your mind and receive a full refund